Free Shipping Both Ways. Never pay for shipping, even if you decide to return an item. It's just another way we're committed to your 100% satisfaction.
Free Standard Shipping
In stock items arrive within 7 to 10 business days once your order has shipped. Free shipping not available to Alaska and Hawaii.
Free Return Shipping
We want you to be 100% satisfied with your purchase. If you're not, we'll pay for return shipping.
Returns and Exchanges
We gladly accept returns through the mail. In fact, your complete satisfaction is so important to us, we pay the return shipping charges.
Unused Merchandise from a Naturally Knotty Dealer
If you purchased from a Naturally Knotty dealer, please return your items to the original place of purchase. If for any reason they are unwilling to accept your return, please call us at 1 (888) 884-4958 or contact us by email.
Unused Merchandise from naturallyknotty.com
If you purchased from Naturally Knotty directly, we will pay for return shipping back to us. To return your merchandise, please follow these simple steps.
- Call us at 1 (888) 884-4958 or contact us via email to obtain a Free Return Shipping label.
- Pack your merchandise in the original packaging along with your packing list form, affix the Free Return Shipping label to the outside of the box, and drop it off at a USPS drop-off location.
Defective Merchandise
We gladly repair, replace, or refund for defective merchandise. To return defective merchandise to us, please follow these simple steps.
- Call us at 1 (888) 884-4958 or contact us via email to obtain a Free Return Shipping label.
- Pack your merchandise in the original packaging along with your packing list form, affix the Free Return Shipping label to the outside of the box, and drop it off at and USPS drop-off location.
Other Questions?
If you have any questions regarding returns or exchanges, please call us at 1 (888) 884-4958 or email.